Framing
- Can you frame the painting I am purchasing?
For artwork that is not already framed, I can arrange framing for you. Please contact me directly [email protected] for a quote
Commissions
- Do you take commissions?
Yes! Please contact me with your preferred size, colour preferences and we can have a chat [email protected] Commissions can be made for any space – home or corporate.
Shipping & International Orders
- What is the delivery timeframe?
Once payment has been processed, the shipping process begins. Delivery times vary depending on whether it is international, domestic or local and depends on the shipping method, carrier, location, and the items you ordered. International orders may take up to 4 weeks. Domestic orders are generally faster.
An update will be sent to you once the product has been shipped with an estimated delivery.
Please ensure your shipping address is correct, as we cannot be held responsible for deliveries to incorrectly provided addresses
All shipping is dependent on shipping company movement/unforeseeable delays.
- What if my package is lost or damaged in transit?
Within Australia: The artist is responsible for safe delivery. If it arrives damaged, email photos to [email protected] within 48 hours.
International: The artist's responsibility ends once the package is handed to the shipping carrier. The artist is not liable for overseas delays, losses, or damage.
- Will I have to pay customs fees?
Yes, if you are outside Australia. International buyers are responsible for all local import taxes, VAT, and customs fees. Orders will not be marked as "gifts" on customs forms
Copyright & Artwork Use
- Who owns the copyright when I buy an artwork?
The artist retains full copyright. When you buy a painting, print, or digital download, you own that specific physical object or file, but you do not own the rights to replicate it.
- Can I use the artwork for my business or resell it?
No. All artwork is for personal use only. You cannot resell, copy, distribute, or use it for commercial branding or print-on-demand websites.
- Can I use your art to train AI?
No. You do not have permission to use any artwork or digital files to train artificial intelligence models or machine learning systems.
- Can I edit or modify the artwork?
No. You cannot change, distort, or alter the art. The artist's name must always remain associated with the piece.
Products & Digital Downloads
- Will the artwork look exactly like it does on my screen?
There may be slight variations. Colours, contrast, and textures can look slightly different in real life due to different screen and monitor settings.
- What happens when a limited-edition print sells out?
It is gone for good. Once a limited-edition run sells out, no more prints of that specific size or medium will ever be made.
- How do digital downloads work?
You get instant access. A secure download link is sent to you immediately after payment for your personal use.
Returns & Refunds
- What if my order arrives damaged?
You are covered. Under Australian Consumer Law, you are entitled to a replacement or refund if your product arrives broken or damaged. Email photos within 48 hours to [email protected]
- Can I get a refund if I change my mind?
No. Refunds are not offered for a change of mind.
- Can I refund a digital download?
No. Because digital files are delivered instantly, refunds are not available once downloaded. If the file is corrupted, a replacement link will be sent to you.
Liability Limits
- Limitation of Liability: To the maximum extent permitted by law, my total financial liability to you for any dispute arising out of a purchase is strictly capped at the total amount you paid for the artwork.